OPS Specialist

In this role you will be part of a 9-person IT team consisting of technical product owners and experts, a project manager, an OPS Lead and a Tech Lead. Our client's system landscape is broad and they work with legacy systems in part. As a leading developer in the field, they push the envelope by applying the latest technologies to their services and production. The position works in a hybrid model with a primary on-site presence at Tuusula at least two days per week, and occasionally at the Helsinki office. Responsibilities include: system maintenance and development to support business processes; small development, specification, documentation and testing within your area of responsibility in collaboration with business stakeholders; incident analysis, resolution and root-cause investigation; coordination of IT partners and subcontractors; production continuity and deviation analysis together with the OPS Lead, identifying incidents and ensuring production stability; participation in system development projects. We are looking for: basic understanding of ERP or SAP production processes and integration management; understanding of incident management and support for critical systems; ability to analyze and solve problems in a structured way; fluent Finnish and English; proactive attitude and willingness to expand technical skills across several systems. It is a plus to have experience in supply chain or wholesale order-to-delivery processes, an understanding of IT architecture and multi-vendor environments, experience in developing IT services for retail/wholesale, and capability to utilize AI or automation in IT operations. Our recruitment process: Academic Work handles the search on behalf of the client. Candidates are interviewed on an ongoing basis; if we have progressed further in the recruitment process, we may close the posting before final selections. The process includes personality and cognitive ability tests to help select the right candidate and to ensure fair evaluation. Join Academic Work’s success story as a consultant and grow professionally, with support from a named consulting manager. For questions, contact krn10@academicwork.fi and reference the job id H3FE46.