DC IT Support Manager

Nebius leder en ny era inom molninfrastruktur för den globala AI-ekonomin. Vi bygger en fullstack AI-molnplattform som stödjer utvecklare och företag från data- och modellträning till produktionsutplacering, utan kostnader och komplexitet för att bygga stor intern AI/ML-infrastruktur. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. We are seeking an IT Support Manager for our data center in Lappeenranta, Finland. You will lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. Your responsibilities include ensuring high availability and reliability of GPU clusters and IT infrastructure, acting as the primary escalation point, monitoring SLA, KPI, incident resolution, overseeing proactive maintenance, troubleshooting, collaborating with vendors, maintaining support processes, and managing IT asset lifecycle activities. Requirements include over 3 years of experience managing technical support teams in a data center or similar environment, strong hands-on experience with server hardware, GPU systems, fiber networks, understanding of data center operations, enterprise networking, ITIL/ITSM, basic Linux/Unix skills, proven KPI and incident management skills, analytical skills, proactive attitude, ownership, team leadership under pressure, and excellent English skills. Preferred are relevant certifications and training. Benefits include competitive pay, career growth, flexibility, collaborative culture, impactful AI projects, and international environment. Nebius promotes diversity and equal opportunity. The role is full-time, onsite in Lappeenranta, Finland.