Servicerådgivare

Palveluohjaaja duties include: non-appointment-based information and guidance to all ages at the service market in the town hall; customer service tasks that promote service processes for private clients, with support from instructors and counselors; governing and applying the laws that guide the work; network cooperation with internal and external actors; digital guidance; Kelan remote customer desk guidance and use; substitution and support at the Service Desk (Vinkki); what we expect: suitable vocational base or polytechnic degree; sufficient knowledge of statutory service processes for private clients; good IT skills and ability to use various systems; customer-focused, proactive and meticulous; good cooperation and interpersonal skills; ability to handle multiple tasks smoothly and systematically; Mäntsälä is development-friendly; we provide training and support for ongoing learning; partial remote work is possible. Salary according to municipal collective agreement; task-specific salary 3077.14 EUR/month; possible experience allowance; six-month probation; contact details Tiina Nenonen; apply by 31.8.2026 via online form; Mäntsälä values safety and community; job posting dates 10.08.2026 – 31.08.2026.