EUS Specialist

What you'll do Own and continuously improve Microsoft 365 collaboration services, including Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, and File Services Provide expert 2nd and 3rd line technical support and participate in an agreed on-call rotation Lead troubleshooting and root cause analysis for complex collaboration, authentication, identity, mail flow, and file service issues Manage configuration, administration, upgrades, testing, deployments, and service changes across the M365 environment Translate security requirements into practical solutions, including MFA, Conditional Access, least-privilege access, retention, data protection, sharing policies, and auditing Drive service reliability, resilience, compliance, automation, and operational excellence Develop and maintain PowerShell scripts and Azure DevOps pipelines to automate administration, reporting, and operational tasks Collaborate with Cyber Security, Infrastructure, OT, business teams, and external vendors to deliver secure and scalable collaboration services Support audits, access reviews, compliance activities, and risk remediation initiatives Create and maintain high-quality documentation, operational procedures, and technical standards Mentor colleagues, share expertise, and contribute to building a strong technical community