Customer Success Manager, DACH - Gitlab - Etätyö - Globaali

Customer Success Management (CSM) -tiimi keskittyy teemojen sovittamiseen, mahdollistamiseen ja laajentamiseen. Sovitamme asiakkaiden toivottuihin liiketoimintatuloksiin, mahdollistamme heidän nykyisten käyttötapaustensa hyödyntämisen ja työskentelemme heidän kanssaan laajentaaksemme käyttöä uusille alueille, varmistaen jatkuvan ja parantuvan asiakas-sijoitetun pääoman tuoton. Lisäksi tiimimme toimii linkkinä asiakkaan ja GitLab-ekosysteemin välillä, tehostaen yhteistyötä tuotehallinnon, insinööritieteen, myynnin ja muiden kanssa. CSM-käsikirja. Mitä teet Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases What you'll bring Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Experience partnering with customers to define and achieve business outcomes Familiarity working with customers of sizes relevant to the assigned segment Exceptional verbal, written, organizational, presentation, and communications skills Detailed oriented and analytical Strong team player but self-starter Project management experience & skills Strong technical, analytic, and problem-solving skills Alignment with our values, and willingness to work in accordance with those values Willingness to travel if needed and comply with the company’s travel policy Fluent German