Vastaanottovirkailija - Halo Igloos Resort - Rovaniemi, Suomi

Halo Igloos is a premium resort in Rovaniemi, combining modern Nordic design, private wellness (sauna & jacuzzi) and authentic Arctic nature. We create high-end, immersive experiences for international guests looking to connect with Lapland in a unique and meaningful way. We are now looking for service-minded Receptionists to join our team for the winter season 2026-2027. As a Front Desk Receptionist at Halo Igloos, you are the first and last point of contact for our guests. You play a key role in shaping the overall experience by creating a warm, professional and seamless arrival and departure. From check-in to check-out, you ensure every interaction reflects our premium standards and attention to detail. What You Will Do - Welcome guests and manage check-in and check-out processes - Handle reservations, payments and guest information - Provide information about the resort, services and local experiences - Respond to guest requests and resolve issues in a professional manner - Coordinate with housekeeping, maintenance and other departments - Assist with bookings, transfers and activity arrangements - Upsell additional services and enhance the guest experience - Maintain accurate records and ensure smooth front desk operations What We Expect - Previous experience in reception, hospitality or customer service roles - Previous experience of MEWS, Fareharbor systems is a plus - Strong communication skills in English (other languages are a plus) - Professional, positive and service-oriented attitude - Ability to multitask and work in a fast-paced environment - Good organizational and problem-solving skills - Flexibility to work shifts, including evenings, weekends and holidays What We Offer - Monthly salary 2400-2700€ + supplements (based on experience) - Flexible employment (full-time, part-time or on-call) - Opportunity to work in a premium international resort - Supportive and ambitious team - Assistance with accommodation - Training and onboarding - Opportunity to be part of building a growing international brand Working Period Winter season 2026-2027 (approximately NovemberMarch/April), could be also earlier on hourly basis