Vastaanottovirkailijoita talvisesongille 26/27 - Wilderness Hotels - Inari, Suomi

We are now looking for receptionists for the winter season 2026/2027. Our guests arrive from around the world, and reception is where their stay begins and ends. In this role, you help ensure everything runs smoothly from arrival to departure. Days vary, but here is a typical rhythm: Morning departures and planning Guests enjoy breakfast and check their daily activity schedules. At reception, you go through departures, arrivals, and any special arrangements. Check-out is by 11:00, with the busiest time usually between 10:00-11:00. Youll handle payments, departures, and talk with guests about their stay. Midday coordination and preparation After check-out, theres usually time to handle emails, booking channels, and prepare for the next arrivals. Reception acts as the hub of the hotel: the kitchen confirms guest numbers, the restaurant checks reservations, and housekeeping reports updates such as lost & found items. Afternoon & evening arrivals Check-in starts at 15:00, and new guests arrive throughout the afternoon and evening, often via our airport transfers. You welcome guests, guide them through their stay, and assist with any questions. The evening is a mix of new arrivals and ongoing guest service. What youll be doing (in short) - Handling check-ins and check-outs - Customer service in person, by phone, and online - Managing reservations and payments - Coordinating with different departments - Keeping the overall situation under control We take service seriously For us, good service is the foundation of everything. This means: - being clear, friendly, smiley and professional - staying organized even when things get busy - taking responsibility for getting things right Reception works closely with all departments, so teamwork and communication are key. What we expect from you - A positive and professional attitude - Ability to prioritize and manage multiple tasks - Strong communication skills - Fluent English (other languages are a big plus) - Previous experience in reception work or customer service is an advantage What you get from this experience Working in Lapland is more than just a job. Our hotels are located in the municipality of Inari, far north of the Arctic Circle. After your workday, you will find space and quiet around you with direct access to nature. We also offer Wilderness Hotels employee benefits to support your daily life. Staff accommodation is available if needed. Apartments are well-equipped and shared (two people per room during winter season). Salary and benefits - Starting salary: 2260 €/month (14.21 €/h) + supplements - Final salary depends on your experience and education - Wilderness Hotels employee benefits Working hours bank: You will have a working hours bank system in use. This means that your working hours may vary during the season, and extra hours worked during busier periods can be saved and taken as time off later. If any hours remain unused at the end of your employment, they will be paid out.