Guest Service Agent - Eezy Henkilöstöpalvelut Oy - Rovaniemi, Suomi

Aava Glass Igloos, located in Ollerovaara Rovaniemi, is a unique experience destination combining tranquility and adventure, privacy and warm hospitality. The resort invites guests to pause amidst Lapland's natural beauty and experience its vivid contrasts: a bright starry sky and northern lights, the silence softened by snow, and the continuous, lively rhythm of the seasons. Every detail in this small, high-quality setting is carefully considered, with service available when needed but also allowing space for peace and privacy. We are now seeking a Guest Service Agent to ensure this experience is realized for every guest. Job Description: The Guest Service Agent is a central role at the resort's customer interface and often the first contact a guest encounters. The position is versatile and practical, combining customer service, sales, and daily operational tasks in an international environment. Main responsibilities: - Greeting guests and managing check-in and check-out - Customer service on-site, via phone, and digital channels - Advising guests on resort services, accommodation, and area activities - Preparing the daily cold breakfast and maintaining the breakfast area - Actively selling and recommending additional services and activities - Using reservation and customer management systems. Qualifications and background: - Experience in customer service, travel, or accommodation sectors - Customer-oriented, friendly, and flexible attitude - Sales skills and willingness to recommend services - Good command of English (additional languages are an advantage) - Ability to work independently and as part of a small team.