Asiakasohjaaja, Lännen asiakasohjaus - Helsingin kaupunki - Helsinki, Suomi

We are looking for a customer advisor for a permanent position starting from 1 June 2026. The customer advisor's task is to comprehensively assess the service needs of elderly clients, organize and coordinate services. The goal is to support the well-being of the aging population in a timely manner according to the lightest service principle. We collaborate with home care, rehabilitative assessment units, gerontological social work units, and hospitals. We evaluate clients' situations including day activities, family care, informal care support, home services, assessment and rehabilitation periods, crisis situations, and short-term or long-term around-the-clock care. We arrange the necessary services, make service decisions, and coordinate the overall service package with a client plan. We offer an interesting and varied job along with extensive training and development opportunities. As a city employee, you can apply for a rental apartment at Aurora Tower, which is more affordable than market rates, with priority for employee applications. We also care about work-life balance, providing access to Epassi Flex benefits including sports, culture, commuting, and well-being benefits, up to 550 euros per calendar year, based on employment duration. You also have access to a lunch benefit, city bikes, and can visit the city employees' recreation island. Qualifications include a degree as a nurse (Bachelor of Health Care or previous diploma or specialized nurse, midwife with licensure). The role requires a license to practice as a nurse in Finland, good oral and written Finnish, and satisfactory Swedish speaking skills. The candidate must provide a health assessment and drug test certificate before starting. Vaccination against infectious diseases and tuberculosis screening are required. Experience working with the elderly, customer guidance, and service needs assessment is required, as well as familiarity with Helsinki's elderly service system, and experience with the Apotti and RAI systems. Experience with decision preparation is an advantage.