Resort manager - Eezy Henkilöstöpalvelut Oy - Rovaniemi, Suomi

Aava Glass Igloos, located in Ollerovaara, Rovaniemi, is a unique experience destination combining tranquility and adventure, privacy and warm hospitality. The resort invites guests to pause amidst Lapland's natural beauty and experience its vivid contrasts – a bright starry sky and the Northern Lights, the silence softened by snow, and the continuous, lively rhythm of the seasons. Every detail in this small, high-quality setting is carefully considered, and service is available when needed but also leaves space for peace and privacy. We are now seeking an operational resort manager to ensure this experience is delivered to every guest. The operational resort manager is a versatile and practical key person responsible for daily operations and ensuring a smooth guest experience from start to finish. The role involves close interaction with customers and combines customer service, sales, and daily resort management. You will play a central role in ensuring the overall operation functions seamlessly – paying attention to details. Key responsibilities - Greeting, advising, and handling customer feedback - Daily use of reservation and customer management systems - Active sales and promotion of additional services and activities - Coordinating daily operations (cleaning, maintenance, transportation) - Resolving everyday issues smoothly and proactively - Collaborating with owners, staff, and partners Responsibility and impact The role directly influences customer experience and the quality of the resort. You will make independent decisions that have immediate effects on guests and daily operations. The position emphasizes: - Responsibility - Situational awareness - Ability to prioritize and manage daily tasks practically What we expect from you - Experience in tourism, hotel, or customer service work - A sales-oriented and genuinely customer-focused approach - Excellent communication and organizational skills - Fluent Finnish and English (additional languages are an advantage) - Ability to work independently and take responsibility. What we offer - The opportunity to be part of building a new, high-quality resort - A diverse and responsible role where every day is different - An inspiring work environment amidst Lapland’s natural beauty - A team and corporate culture centered on quality, authenticity, and hospitality.