Teknisen tilinhallinnan johtaja

The TAM Leader owns the health, direction, and performance of the Technical Account Management function. The TAM Leader is both a player and a coach: they carry direct accountability for coverage decisions, escalation outcomes, and cross-functional alignment, while spending the majority of their time developing the individual TAMs so the team's proactive, relationship-first approach scales. Core responsibilities include People Leadership & Team Development, Portfolio & Coverage Ownership, Customer Technical Ownership (oversight), Onboarding and Adoption (oversight), Proactive Technical Guidance (oversight), Issue Management and Escalation, Strategic Technical Planning (oversight), Internal Collaboration (Engineering, Product, Support, Sales, Partnerships), and a Summary of the team’s goals. What We Offer includes Fully Remote work, ESOP, Tech Allowance, Health Benefits, Annual Off-Sites, Flexible Work, and Professional Development. The team is globally distributed with ~400 team members across 60+ countries, supporting a culture of open-source collaboration.