IT-insinööri

<p style=\"min-height:1.5em\"><strong>About Decagon</strong></p><p style=\"min-height:1.5em\">Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.</p><p style=\"min-height:1.5em\">Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.</p><p style=\"min-height:1.5em\">We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.</p><p style=\"min-height:1.5em\">We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.</p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>About the Role</strong></p><p style=\"min-height:1.5em\">As part of a lean and highly collaborative IT team, you&apos;ll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We&apos;re looking for an IT Engineer to be the hands-on IT presence for our New York office.</p><p style=\"min-height:1.5em\">You&apos;ll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don&apos;t keep coming back — helping build the foundations required to support the next phase of growth.</p><p style=\"min-height:1.5em\">This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.</p><div style=\"min-height:1.2em;margin-top:0;margin-bottom:0\"> </div><p style=\"min-height:1.5em\"><strong>Your background looks something like this</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company</p></li><li><p style=\"min-height:1.5em\">Hands-on administration experience with Okta</p></li><li><p style=\"min-height:1.5em\">Working knowledge of SSO, SAML, OIDC, and SCIM</p></li><li><p style=\"min-height:1.5em\">Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude</p></li><li><p style=\"min-height:1.5em\">Experience with Mac endpoint management (Rippling or similar MDM)</p></li><li><p style=\"min-height:1.5em\">Scripting ability in Python or Bash, with real automation you&apos;ve shipped</p></li><li><p style=\"min-height:1.5em\">Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations</p></li><li><p style=\"min-height:1.5em\">Clear written communication — you&apos;ll document as much as you build</p></li><li><p style=\"min-height:1.5em\">Comfort with ambiguity and a preference for owning problems end to end</p></li><li><p style=\"min-height:1.5em\">Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects</p></li></ul><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Even better if you have</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Experience with iPaaS platforms like Workato, Zapier, or Tines</p></li><li><p style=\"min-height:1.5em\">Exposure to AWS, GCP, or Azure administration</p></li><li><p style=\"min-height:1.5em\">Familiarity with SOC 2, ISO 27001, or similar compliance frameworks</p></li><li><p style=\"min-height:1.5em\">Experience with infrastructure-as-code (Terraform or similar)</p></li><li><p style=\"min-height:1.5em\">Okta certifications</p></li><li><p style=\"min-height:1.5em\">Experience within high-growth technology businesses</p></li></ul><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Compensation</strong></p><p style=\"min-height:1.5em\">$96k - $132k + Equity</p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Benefits</strong></p><p style=\"min-height:1.5em\">We proudly offer the following benefits for our full-time employees:</p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Medical, Dental, and Vision benefits for you and your family</p></li><li><p style=\"min-height:1.5em\">Life Insurance and Disability Benefits</p></li><li><p style=\"min-height:1.5em\">Retirement Plan (e.g., 401K, pension)</p></li><li><p style=\"min-height:1.5em\">Parental Leave</p></li><li><p style=\"min-height:1.5em\">Fertility and family building benefits through Carrot</p></li><li><p style=\"min-height:1.5em\">Monthly stipend to support your wellness, lifestyle, and work-life balance</p></li><li><p style=\"min-height:1.5em\">Daily lunches and snacks in the office to keep you at your best</p></li><li><p style=\"min-height:1.5em\">Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)</p></li></ul><p style=\"min-height:1.5em\"><em>These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.</em></p>