Jewelry Quality Control Specialist

Jewelry Quality Control Specialist Location: Mumbai, India (On-site) Designation: Jewelry Quality Control Specialist Key Responsibilities: Conduct detailed quality inspections of fine / demi-fine jewellery to ensure pieces meet Nivoda's quality standards before shipment. Make quality pass/fail decisions based on Nivoda's quality standards and accurately document inspection. Log the outcomes with supporting images and comments. Highlight quality related issues with the factory and get them repaired/re-worked on the same day. Ensure corrective actions are completed on the same day. Ensure jewellery matches approved CADs, customer specifications, and design requirements. Identify recurring quality issues and supplier trends, providing feedback to improve manufacturing quality and reduce repeat defects. Support continuous improvement initiatives by recommending enhancements to quality standards, inspection processes, and supplier performance. Build strong working relationships with suppliers to drive consistent quality and improve overall manufacturing standards. Take ownership of the final quality of every jewellery piece, ensuring it meets Nivoda's quality standards, customer specifications, and contributes to an exceptional customer experience. What You'll Need - 3–5 years of experience in Fine and Demi-Fine Jewellery Quality Control. - Strong understanding of fine jewellery manufacturing processes from Casting through final polishing and finishing. - Good knowledge of diamonds, coloured gemstones, precious metals, stone setting techniques, and jewellery craftsmanship. - Ability to identify manufacturing defects and recommend appropriate corrective actions. - Experience working directly with jewellery manufacturers and suppliers. - Strong attention to detail and a process-oriented approach. - Excellent problem-solving and root cause analysis skills. - Ability to prioritise multiple orders in a fast-paced environment while maintaining quality standards. - Good communication skills and the ability to work collaboratively across cross-functional teams. - Experience with export quality standards for jewellery. - Comfortable using internal systems, spreadsheets, and quality documentation tools. What Success Looks Like - High first-pass quality acceptance rates. - Reduction in recurring supplier quality issues. - Strong supplier relationships and continuous quality improvements. - Accurate and timely quality inspections. - Consistently high customer satisfaction through exceptional product quality. - Proactive identification and resolution of quality risks before shipment. - Consistently meets productivity and turnaround time targets while maintaining high quality standards. What You'll Get - Competitive salary and benefits. - Flexible working hours. - Opportunity to work in one of the world's fastest-growing jewellery technology companies. - Exposure to thousands of bespoke and catalogue jewellery designs across global brands. - Work closely with international suppliers and cross-functional teams. - A dynamic, collaborative, and high-growth environment with excellent learning and career development opportunities.