Tuki, Pilotointi ja Kirjanpito - Spesialisti

Pennylane is growing and this role is critical to help entrepreneurs take control of their finances by delivering expert support for accounting and financial management on the Pennylane platform. The candidate will act as the primary interface for our client base—owners, internal accountants, and accounting firms—to understand and resolve issues, and to help migrate data onto Pennylane. The role spans actioning requests, diagnosing accounting problems, providing timely and impactful responses, and escalating to technical teams when needed. The role also involves creating and updating client-facing help materials to enhance client autonomy. The position sits in the Support organisation and requires a mix of client-facing communication, accounting knowledge, and product feedback to improve the software. The candidate should become product expert over time and contribute to process improvements, with potential future moves to account management or implementation roles. The day-to-day responsibilities include initial onboarding and training on the Pennylane product, handling increasingly complex customer requests, developing self-service materials, and collaborating cross-functionally. The role requires a background in accounting (examples include BTS CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA or Bachelor Responsable admin et comptable), at least 3 years of experience in an accounting firm, autonomy, and a good command of English. The company offers strong healthcare coverage, meal vouchers, additional RTT, language training, home-office budget, Paris-area office access, BSPCE, access to gyms, a Mac, team events, and many other benefits. The application process includes multiple interviews with Talent Acquisition, Associate Team Lead, and Team Lead. The ad emphasises diversity and inclusion and provides data protection information.