Strategic Customer Success Manager

Supermetrics is looking for a Strategic Customer Success Manager to join our team. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across multiple markets. You will own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts. This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities. In this role, you will… Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts. Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units. Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights. Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping. Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams. Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy. Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities. This position is for you if you have… 3+ years of Media Agency experience in a client-facing role. Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem. Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts Experience working cross-functionally to deliver client value. Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies. Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network. A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts. A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function.