Tukipalveluiden edustaja

As a Support Associate in Seoul, supporting Korean and English, you will: Build strong problem-solving and communication skills that open doors to many future roles; Support customers and partners from multiple countries and cultures, gaining global experience; Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly. In This Role, You Will: Deliver outstanding service to guests and partners via phone, email, and chat; Handle a high volume of inquiries and deliver accurate, timely resolutions; Take end-to-end ownership of booking issues; Work towards achieving individual and team KPIs; Develop expertise across multiple Agoda product lines; Apply Agoda policies and procedures in a fair and consistent way; Collaborate with Team Leaders, Managers, and other teams to resolve complex cases; Safeguard customer data and maintain confidentiality; Work rotational shifts to support a 24/7 operation; On a rotating shift schedule, occasional weekends and public holidays; Hybrid work model with work-from-home and on-site days. Why Agoda includes: Hybrid work, competitive compensation, travel discounts, health insurance, training and career growth opportunities, and an inclusive international environment.